Job Summary
We are recruiting on behalf of our client for an experienced and proactive IT Support Analyst to join a dynamic team based in the Cayman Islands. In this role, you will provide technical support and training to internal and external users, ensuring smooth operation of IT systems and contributing to the continuous improvement of IT services.
Company Information
Our client is a leading organisation in the financial services industry, specialising in fund administration and investment technology. With a strong emphasis on innovation and service excellence, the company supports a global client base through a collaborative and technology-driven environment. You will be joining a close-knit IT team that values knowledge sharing, continuous learning, and a proactive approach to problem-solving.
Responsibilities and Duties
As an IT Support Analyst, your key responsibilities will include:
- Providing first-line technical support and troubleshooting for users.
- Assisting in the development of IT procedures and training materials.
- Managing and maintaining IT hardware, software, and inventory records.
- Supporting the deployment and configuration of new systems and devices.
- Conducting research on emerging technologies and vendor solutions.
- Delivering user training and onboarding for new systems or updates.
- Escalating complex technical issues to senior technical staff.
- Supporting internal and external client presentations with IT setup.
Qualifications and Skills
To be successful in this role, you should have:
- A Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field.
- Prior experience in a similar IT support role, ideally within financial services.
- Strong knowledge of Windows OS and Microsoft Office applications.
- Familiarity with Linux, Android, and iOS operating systems.
- Experience with help desk systems and IT ticketing tools.
- Proficiency in PowerShell and Bash scripting.
- Knowledge of Azure, Office365, Windows Defender, and Microsoft Endpoint Management.
- Understanding of Cerberus FTP and experience in regulated environments (e.g., SOC2).
Benefits and Perks
Our client offers a competitive compensation package and a supportive work environment, including:
- Opportunities for professional development and certification.
- Exposure to cutting-edge technologies and global financial systems.
- A collaborative and inclusive team culture.
- Flexible working arrangements where applicable.
- Health and wellness benefits.
- Regular team-building activities and social events.
- A modern office environment in a desirable location.
