IT Support Analyst

IT Support Analyst
This company fosters a collaborative, fast-paced, and agile work environment, where innovation, accountability, and continuous improvement are highly valued. You will be joining a tight-knit IT team that plays a critical role in supporting both local and international operations.

Responsibilities and Duties
General IT Support

• Provide 1st and 2nd line support for laptops, smartphones, printers, and conferencing systems.
• Set up and configure end-user devices and manage secure offboarding.
• Track and resolve incidents using a ticketing system within defined SLAs.
• Maintain IT asset inventory and manage procurement with third-party suppliers.
• Support video conferencing systems and train users on new technologies.
• Participate in after-hours support and infrastructure updates as needed.
• Ensure clear communication of system changes and outages to staff.

• Act as the central point of accountability for all systems and tools.
• Manage user access, permissions, and onboarding/offboarding procedures.
• Oversee core business applications such as Microsoft Business Central, LexisNexis Compliance Link, and DiXiO.
• Liaise with third-party SWIFT providers and internal stakeholders.
• Draft and maintain technology policies and ensure compliance with regulatory standards.
• Represent the technology function during audits and regulatory reviews.
• Monitor and remediate technology-related audit issues.

• Develop and deliver monthly technology dashboards and KPIs.
• Implement and maintain IT General Controls across the environment.
• Act as the escalation point for security incidents and unresolved technical issues.
• Coordinate with cybersecurity, infrastructure, and local IT providers.
• Maintain confidentiality and support international offices as required.

• 3+ years of experience in IT support, ideally within fintech.
• College-level education or equivalent professional training in IT.
• Strong knowledge of Microsoft 365, Azure AD / Entra ID, and Active Directory.
• Familiarity with SWIFT, ERP systems, and compliance tools.
• Experience with IT General Controls and technology audits.
• Proficiency in networking fundamentals and troubleshooting.
• Exposure to scripting (PowerShell preferred) and RMM tools.
• Excellent communication, organisational, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

• Competitive salary and performance-based incentives.
• Opportunity to work in a globally connected, high-impact IT environment.
• Professional development and training opportunities.
• Exposure to cutting-edge banking and compliance technologies.
• Supportive and inclusive team culture.
• Full-time office-based role in the Grand Cayman office.
• Occasional international travel and on-call support rotation.