We are recruiting on behalf of an established organisation for a motivated and customer-focused Junior Support Technician to join its IT team. In this role, you will provide first-line support for the Infor M3 ERP system and associated business applications, helping to ensure business operations run smoothly with minimal disruption. This is an excellent opportunity for a recent graduate or junior IT professional looking to develop their technical skills, gain exposure to enterprise systems and build a rewarding career in technology within a supportive environment.
Company Information
This opportunity is with a well-established organisation operating within the distribution and supply chain sector, supporting a wide range of business operations through innovative technology solutions. You will join a collaborative and professional IT team that values customer service, continuous improvement and knowledge sharing.
The company fosters a supportive and team-oriented culture where employees are encouraged to grow their technical expertise, contribute to technology projects and play a meaningful role in enhancing business systems and processes.
Responsibilities and Duties
As the Junior Support Technician, you will:
- Provide first-line support for the Infor M3 ERP system and related business applications.
- Act as the primary point of contact for ERP support requests from end users.
- Troubleshoot technical and system issues using established procedures and best practices.
- Escalate and coordinate complex issues with technical specialists and third-party providers when required.
- Monitor support requests and ensure timely resolution to minimise business disruption.
- Assist with system enhancements, upgrades and technology improvement initiatives.
- Maintain accurate documentation of issues, resolutions and support processes.
- Contribute to projects that expand and strengthen the organisation’s enterprise technology environment.
Qualifications and Skills
Whether you are a recent graduate looking to launch your career in technology or a junior IT professional seeking your next opportunity, this role offers excellent hands-on experience supporting business-critical systems. You will bring strong problem-solving and communication skills, a willingness to learn and a customer-focused approach, while any exposure to ERP systems, particularly Infor M3, would be beneficial but is not essential.
Essential Requirements
- Bachelor's Degree, Associate Degree or equivalent qualification in Information Technology, Information Systems or a related field.
- Strong analytical, troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Good organisational skills with the ability to manage competing priorities.
- A positive attitude and willingness to learn new technologies and business systems.
- Customer service skills and a commitment to delivering high-quality support.
- Ability to work independently and collaboratively within a team.
- Flexibility to participate in an on-call support rota, including Saturdays when required.
Desirable Experience
- Exposure to ERP systems, particularly Infor M3.
- Previous experience in an IT support, help desk or customer service environment.
- Familiarity with Microsoft 365, Windows operating systems and business applications.
- Basic understanding of APIs, system integrations or business applications.
- Exposure to SQL, reporting tools or business intelligence platforms.
- Experience gained through internships, work placements, university projects or entry-level technology roles.
Benefits and Perks
In return for your skills and commitment, you will enjoy a competitive package that includes:
- Competitive salary depending on qualifications and experience.
- Comprehensive medical insurance.
- Company pension scheme.
- Generous annual leave entitlement.
- Birthday leave with pay.
- Sick payout bonus.
- Ongoing training and development opportunities.
- Exposure to enterprise systems, ERP support and business technology projects.
